Effective date: February 26, 2025
IMPORTANT NOTICE
PLEASE NOTE: THE SECTION OF THESE TERMS OF SERVICES ENTITLED "DISPUTE RESOLUTION" CONTAINS AN ARBITRATION CLAUSE THAT REQUIRES DISPUTES TO BE ARBITRATED ON AN INDIVIDUAL BASIS AND PROHIBITS CLASS ACTION CLAIMS. IT AFFECTS HOW DISPUTES BETWEEN YOU AND HRR TECHNOLOGIES, INC. (D/B/A GALE) ARE RESOLVED. BY ACCEPTING THESE TERMS OF SERVICE, YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION. PLEASE READ IT CAREFULLY.
1. ACCEPTANCE OF TERMS
Please read on to learn the rules and restrictions that govern your use of our websites, products, services, and applications (collectively, the "Services").
These Terms of Service (these "Terms") are a binding contract between you and HRR Technologies, Inc. (d/b/a Gale) (" "we," "us," "our," or "Gale"). You must agree to and accept all of these Terms, or you don't have the right to use the Services. Your using the Services in any way, or entering into a mutually signed order form that references these Terms (an "Order Form"), means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy, the Attorney Agreement, and all other terms referenced and accepted via the Services.
2. WHAT ARE THE SERVICES?
Gale offers a platform to help you complete certain forms required by U.S. government agencies for immigration, non-immigrant visas, and citizenship, along with related services outlined on the Gale website. Our platform provides information and detailed guidance to simplify the process.
However, Gale is not affiliated with or endorsed by the United States Citizenship and Immigration Services (USCIS), the U.S. Department of State (USDOS), or any other U.S. government agency. All required government forms are available for free from the respective agencies (including the USCIS website), and using the Services is not necessary to complete or file them.
Government regulations, forms, and fees may change. If any updates affect your application after you receive your completed materials, Gale will provide free updates for up to 14 business days from the date you receive your application packet.
GALE IS NOT A LAW FIRM
GALE IS NOT A LAW FIRM AND DOES NOTPROVIDE LEGAL ADVICE. OUR SERVICES SHOULD NOT BE CONFUSED WITH LEGAL COUNSEL, NOR DO THEY SUBSTITUTE FOR AN ATTORNEY'S GUIDANCE OR ADVICE. YOUR USE OF THE SERVICES, INCLUDING ACCEPTANCE OF THESE TERMS, DOESNOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP WITH GALE.
IF YOU PURCHASE A SERVICE THAT INCLUDES INDEPENDENT ATTORNEY REVIEW,YOUR RELATIONSHIP WITH THE ATTORNEY WILL BE GOVERNED BY THE ATTORNEY AGREEMENT (OR A SEPARATE AGREEMENT AS OTHERWISE AGREED UPON BETWEEN YOU AND SUCH ATTORNEY). FOR QUESTIONS, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM AT founders@getgale.app.
If you purchase any Services from Gale and submit an application, we may assign a unique email address to your account solely to receive your USCIS receipt number. By using our Services, you agree that Gale may use this receipt number to periodically check your application status and provide you with general updates about the process.
3. WHAT ARE THE BASICS OF USING THE SERVICES?
3.1 Account Registration
If you are in the United States and are 18 years of age or older, you may register with a personal account. All personal data collected by us will always remain subject to our Privacy Policy.
You may be required to sign up for an account and select a password and username (your "User ID"). You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your User ID a name that you don't have the right to use, or another person's name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.
If you are registering on behalf of an entity as an employee, contractor, or agent of such entity, then you must be authorized to sign for and bind the entity to accept these Terms, and you represent and warrant that you have such authority. If the individual accepting these Terms does not have this authority or does not agree with these Terms, they may not use the Services.
3.2 General Obligations
You will only use the Services in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you are not authorized to use the Services. We cannot and will not be responsible for your using the Services in a way that breaks the law or infringes any third-party rights.
You will not share your account or password with anyone, and you must protect the security of your account and your password. You are responsible for any activity associated with your account.
3.3 Additional Restrictions
Your use of the Services is subject to the following additional restrictions. You represent, warrant, and agree that you willnot connect to a Third-Party Service or otherwise use or interact with the Services in a manner that:
• Uses third-party scripts, exploits, or otherwise manipulates the Services aimed at gaining an unfair advantage;
• Infringes or violates the intellectual property rights or any other rights of anyone else (including the Services);
• Uses the Services to build an application or product that is competitive with our Services;
• Violates any law or regulation, including any applicable export control laws;
• Is harmful (to yourself or others), fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
• Jeopardizes the security of your account or anyone else's (such as allowing someone else to log in to the Services as you);
• Attempts, in any manner, to obtain the password, account, or other security information from any other user;
• Violates the security of any computer network, or cracks any passwords or security encryption codes;
• Runs Maillist, Listserv, any form of auto-responder, or "spam" on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services' infrastructure);
• "Crawls," "scrapes," or "spiders" any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);
• Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services;
• Submits any false, inaccurate, misleading, deceptive, defamatory, or libelous materials or content through the Services;
• Knowingly withholds or fails to disclose information requested by Gale or required on USCIS or other government forms, or engages in any fraudulent activity.
A violation of any of the foregoing is grounds for termination of your right to use or access the Services.
3.4 Personnel Information
You acknowledge that, in connection with the Services, you may provide Gale with information relating to your employees or other personnel (""Personnel Data"). You represent and warrant that you have obtained all necessary rights, consents, and permissions required by law to share such Personnel Data with Gale and that you have provided all required notices and disclosures to your personnel regarding Gale's receipt and processing of their information. You are solely responsible for ensuring your collection, use, and disclosure of Personnel Data complies with all applicable privacy and data protection laws. Gale disclaims any and all liability arising from or related to your Personnel Data.
4. TERM; FEES AND PAYMENT
4.1 Term and Renewals
On the registration page (or in your Order Form), you may select your desired term length and renewal terms for the Services. The Services shall commence and continue as set forth in the option you select upon registration.
4.2 Service Fees
Gale charges fees for certain Services (the "Service Fees"), which are listed on our website.
Government agencies such as USCIS and USDOS also charge separate fees for filing and processing forms ("Government Fees"). Unless you purchase Services in which we explicitly agree to submit Government Fees on your behalf, you are responsible for paying these fees directly to the applicable agency. Government Fees may change over time, so the amount due at the time of filing may differ from what was initially communicated. If Gale has agreed to pay Government Fees on your behalf and the required amount increases, we reserve the right to request payment of the difference before filing your application.
4.3 Payment Terms
When purchasing any Service with applicable fees, you must provide valid, up-to-date payment information. You authorize Gale to charge your selected payment method for all due Service Fees. Keeping your payment information current is your responsibility. If we cannot process a payment due to outdated or incorrect details, or if payment is not received, Gale is not obligated to provide the associated Services. Missing a payment deadline may make you ineligible for installment payments, and we reserve the right to require full payment before shipping your application.
4.4 Refunds/Credits
Gale does not offer refunds except as expressly permitted in these Terms. We reserve the right to decline all refund or credit requests.If an independent attorney has reviewed your application and it is ready to print, you are not eligible for a refund.Notwithstanding the foregoing, any funds paid to cover Government Fees are kept separate from Service Fees and can be refunded upon requestbefore they are submitted to the applicable agency.
4.5 Credit Card Authorization
You shall provide us with valid and updated credit card information (or another valid payment method, if indicated on the registration page or Order Form). You authorize us to charge such credit card or payment method for all Services selected during registration for the initial subscription term and any corresponding renewal subscription term(s). Such charges shall be made in advance, either annually or in accordance with any different billing frequency stated on the registration page or Order Form. If the registration page or Order Form specifies that payment will be by a method other than a credit card, we will invoice you in advance and otherwise in accordance with the relevant terms. If not otherwise specified, payments will be due within thirty (30) days of invoice and are nonrefundable (subject to Section 4.4 above).
4.6 Late Fees and Taxes
Unpaid fees are subject to a finance charge of 2.5% per month, or the maximum permitted by law, whichever is lower, plus all expenses of collection, including reasonable attorneys' fees. Fees under these Terms are exclusive of all taxes, including national, state or provincial, and local use, sales, value-added, property, and similar taxes, if any. You agree to pay such taxes (excluding U.S. taxes based on our net income) unless you have provided us with a valid exemption certificate. In the case of any withholding requirements, you will pay any required withholding yourself and will not reduce the amount paid to us on account thereof.
4.7 Services Including Attorney Review
If you purchase Services that includes independent attorney review, a portion of your Service Fees will be allocated to the attorney assisting you, as outlined in the Attorney Agreement (or a separate agreement as otherwise agreed upon between you and the attorney).
The attorney-client relationship between you and the independent attorney is only formed once (a) the attorney confirms acceptance of your case and (b) you and such attorney enter into a fee agreement (a "Fee Agreement"). You will receive confirmation when the attorney accepts your case; at that time, the Fee Agreement is set forth and the attorney-client relationship becomes effective.
If the attorney identifies a conflict of interest or otherwise declines representation before accepting your case, you will be notified promptly, and the portion of your Service Fees allocated for the attorney's services will be refunded to you in full if another attorney does not accept your case via the Services.
5. INTELLECTUAL PROPERTY RIGHTS
5.1 Gale Intellectual Property
You understand that we own the Services. You will not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services. The Services may allow you to copy or download certain Content; please remember that just because this functionality exists doesn't mean that all the restrictions above do not apply.
The materials displayed, performed, or available on or through the Services, including but not limited to text, graphics, data, articles, photos, images, and illustrations (collectively, the "Content"), are protected by copyright and other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you will not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, or otherwise exploit for any purpose any Content not owned by you (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else's rights.
5.2 Your Materials
Any information or content submitted through the Services is the sole responsibility of the person who submitted it, and you access all such information and content at your own risk. We are not liable for any errors or omissions in that information or content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for having acquired or not acquired Content through the Services.
You are responsible for all Content you contribute (including documents, files, and images you upload) in any manner to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity in connection with the Services.
6. CHANGES
6.1 Changes to the Services
We are always trying to improve the Services, so they may change over time. We may suspend or discontinue any part of the Services or introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We will use reasonable efforts to provide notice of material changes that would adversely affect you, when practical.
6.2 Regulatory Changes
You acknowledge that applicable laws, regulations, and policies may change over time, potentially affecting your use of the Services. Gale is not responsible for any resulting impact arising outside of any free updates period expressly stated in these Terms. Beyond that period, you remain solely responsible for complying with all changes in law and for any modifications or adaptations needed to meet those requirements.
7. CHANGES TO THESE TERMS
We are constantly trying to improve our Services, so these Terms may need to change along with the Services. We reserve the right to change these Terms at any time. If we do, we will bring it to your attention by placing a notice on our website, by sending you an email, and/or by some other means. If you do not agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to these Terms is effective, that means you agree to all of the changes.
Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and Gale.
8. TERMINATION
You are free to stop using the Services at any time; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services. You are not entitled to any refund or credit in the event of any termination of these Terms, except as otherwise provided in these Terms.
We are also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. We have the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms. Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account.
Provisions that, by their nature, should survive termination of these Terms shall survive, including obligations to pay us or indemnify us, limitations on liability, ownership or intellectual property rights, and dispute resolution terms.
9. PRIVACY
We take the privacy of our users very seriously. Please refer to our Privacy Policy for additional information about the personal data we collect.
The Children's Online Privacy Protection Act ("COPPA") requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children under 13. We do not knowingly collect or solicit personally identifiable information from anyone under 18, including any child under 13. If you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe a child under 13 may have provided us personal information, please contact us at founders@getgale.app.
10. WARRANTY DISCLAIMER
Neither we nor our licensors or suppliers make any representations or warranties concerning any content contained in or accessed through the Services. We will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We (and our licensors and suppliers) make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased (whether or not following such recommendations) are provided "AS IS" and without any warranty of any kind from us or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party).
THE SERVICES AND CONTENT ARE PROVIDED ON AN "AS-IS" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
11. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL WE (OR OUR LICENSORS OR SUPPLIERS) BE LIABLE TO YOU OR ANY OTHER PERSON FOR:
• ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION; OR
• ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (A) $100 OR (B) THE AMOUNTS PAID BY YOU TO US IN CONNECTION WITH THE SERVICES IN THE 6-MONTH PERIOD PRECEDING THE APPLICABLE CLAIM; OR
• ANY MATTER BEYOND OUR REASONABLE CONTROL.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
12. INDEMNITY
To the fullest extent allowed by applicable law, you agree to indemnify and hold us and our affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses, and expenses (including attorneys' fees) arising from or in any way related to any third-party claims relating to (a) your use of the Services (including actions taken by a third party using your account) and (b) your violation of these Terms. In the event of such a claim ("Claim"), we will attempt to provide notice of the Claim to the contact information we have for your account (failure to deliver such notice shall not eliminate or reduce your indemnification obligations).
13. ASSIGNMENT
You may not assign, delegate, or transfer these Terms or your rights or obligations hereunder, or your Services account, by operation of law or otherwise, without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.
14. CHOICE OF LAW & JURISDICTION
These Terms are governed by and will be construed under the laws of the State of California, without regard to conflicts of laws provisions, except as otherwise provided in Section 16 ("Dispute Resolution"). For all purposes of these Terms, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in San Francisco County, California, or the Northern District of California, except as may otherwise be provided in Section 16.
15. ORDER FORMS
If you are granted access to the Services by entering into an Order Form with us, any terms of such Order Form shall control in the event of conflict with these Terms. References to a registration page in these Terms shall have the corresponding meanings ascribed to them in the Order Form.
16. DISPUTE RESOLUTION
Please read this carefully. It affects your rights.
YOU AND GALE AGREE THAT ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, TO ANY PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY OR THROUGH GALE, TO THESE TERMS, OR TO THE CONTENT AND/OR USER SUBMISSIONS ON THE SERVICES, SHALL BE RESOLVED ONLY BY FINAL AND BINDING, BILATERAL ARBITRATION, EXCEPT THAT (1) YOU MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF YOUR CLAIMS QUALIFY; AND (2) THESE TERMS TO ARBITRATE DOES NOT INCLUDE YOUR OR GALE'S RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN COURT IN SAN FRANCISCO TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION, OR VIOLATION OF A PARTY'S COPYRIGHTS, TRADEMARKS, TRADE SECRETS, PATENTS, OR OTHER INTELLECTUAL PROPERTY RIGHTS. THE FEDERAL ARBITRATION ACT, 9 U.S.C. § 1, ET SEQ., AND FEDERAL ARBITRATION LAW APPLY TO THESE TERMS AND GOVERN ALL QUESTIONS AS TO WHETHER A DISPUTE IS SUBJECT TO ARBITRATION.
THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT AND MUST FOLLOW THESE TERMS.
16.1 Disputes Definition
"Disputes" include but are not limited to any claims or controversies between you and Gale related in any way to or arising out of the Services, the Content, User Submissions, including but not limited to sales, returns, refunds, cancellations, defects, policies, privacy, or advertising.
16.2 Dispute Notice
Before initiating arbitration, you and Gale each agree to first provide the other a written notice ("Notice of Dispute") describing the problem, relevant documents, supporting information, and a statement of the specific relief sought. A Notice of Dispute should be sent to: 131 Continental Dr Suite 305 Newark, DE, 19713 US, or emailed to founders@getgale.app. Gale will provide a Notice of Dispute to you via the email address associated with your User ID. You and Gale agree to make good-faith efforts to resolve the Dispute within 45 days after receipt of the Notice of Dispute.
16.3 Arbitration Process and Procedure
Unless otherwise agreed by the parties in writing, arbitration shall (1) be administered by JAMS, pursuant to its Streamlined Arbitration Rules & Procedures then in effect (the "JAMS Rules"), and as modified by these Terms to arbitrate; (2) be conducted by a single, neutral arbitrator; and (3) take place in the county where you reside. To the extent these Terms conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards for Procedural Fairness, the Minimum Standards will apply.
No Class Actions. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class or representative action. If a court decides that this prohibition is unenforceable, the entire arbitration provision shall be null and void.
If, for any reason, a claim proceeds in court rather than arbitration, we each waive our right to a jury trial.
16.4 Hearing
If your claim does not exceed $5,000, you and Gale agree to waive an oral hearing and the arbitration will be conducted solely on the basis of documents submitted, unless a hearing is requested or deemed necessary by the arbitrator. Any hearing will be conducted telephonically or by video unless otherwise agreed.
16.5 Arbitrator's Decision
An arbitrator's award will include a written statement of the disposition of each claim and provide a concise written statement of the essential findings and conclusions. Judgment on the award may be entered in any court of competent jurisdiction.
16.6 Fees
Each party is responsible for its own JAMS filing, administration, and arbitrator fees as set forth in the JAMS Rules. If your claim for damages does not exceed $5,000, Gale will pay all such fees unless the arbitrator finds that either your Dispute or the relief sought was frivolous or brought for an improper purpose.
16.7 Small Claims & Government Actions
As an alternative to arbitration, you or Gale may resolve Disputes in a small claims court that has jurisdiction over your claim. These Terms do not prevent you from bringing your Dispute to the attention of any federal, state, or local government agency, which can seek relief against Gale on your behalf if the law allows.
17. MISCELLANEOUS
You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that we may, in our sole discretion, do any of the foregoing on your behalf or for ourselves as we see fit. The failure of either you or us to exercise any right hereunder shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
Each party agrees that these Terms (and any related Order Forms) are the complete and exclusive statement of the mutual understanding between the parties and supersede and cancel all previous written and oral agreements, communications, and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of ours, and you do not have any authority to bind us in any respect whatsoever. There are no third-party beneficiaries intended under these Terms.